ARRIVAL TIME
To ensure each guest receives their full, uninterrupted treatment time, please arrive on time for your appointment. If you arrive 10 minutes or more late, we may need to shorten your service to stay on schedule, and the full service price may still apply. Our door remains locked during treatments to protect the privacy and comfort of our guests. If you arrive early, simply text your Esthetician at 804.593.0342 when you arrive, and we’ll let you know when it’s time to come in. We look forward to welcoming you!

FEELING UNWELL?
The health and comfort of our clients and team are very important to us. If you’re experiencing any symptoms of illness, including a cold, please let us know as soon as possible before your appointment so we can reschedule your visit. We are unable to provide treatments while you are sick, but late cancellation fees are waived when you’re ill. Thank you for helping us keep Flourish a healthy and welcoming space for everyone!

HEALTH HISTORY AND MEDICATION CHANGES
It is your responsibility to inform your esthetician of any changes to your health history or medications/supplements being taken as this may affect your treatment. If you are currently taking Prednisone, Antibiotics, Chemotherapy, or Accutane please let me know ahead of time as we will need to get your rescheduled.

TREATMENT DECISIONS
Your skin and overall circumstances are unique. Flourish Skin Therapy reserves the right to modify, postpone, or decline a treatment when it is determined that doing so is in the client's best interest.

NO GUESTS OR CHILDREN
To ensure you have a relaxing visit, please make arrangements for children so we may provide you with a safe and focused service unless otherwise discussed with your esthetician. No guests are allowed in the treatment room unless a parent/guardian is accompanying an underage client or a client with special needs for a treatment.

CHANGING YOUR APPOINTMENT / NO-SHOWS
We understand that sometimes unexpected things come up. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice whenever possible.

Appointments cancelled or rescheduled with less than 24 hours’ notice may be subject to a fee of up to 50% of the scheduled service. No-show appointments may be subject to the full scheduled service charge. Any applicable fee is determined at the discretion of Flourish Skin Therapy, taking into consideration the circumstances and our ability to fill the appointment.

PACKAGES
Service packages are valid for one year from the date of purchase and are reserved for the client who purchased the package. Packages cannot be transferred or shared with others. 

REFUNDS
All sales are final. We want you to feel confident in the products you purchase from Flourish, so if you experience a suspected allergic reaction within two weeks of purchasing and using a product, please contact us as soon as possible.

At the discretion of Flourish Skin Therapy, a refund may be considered when the following information is provided:

• A thorough description of the reaction, along with photos
• A completed product reaction form provided by Flourish Skin Therapy
• The product is returned with at least 20% of the original product remaining

Refunds for allergic reactions are reviewed on a case-by-case basis by Flourish Skin Therapy.

RESULTS
While every effort is made to provide safe, professional, individualized treatments, results vary from person to person. No specific outcome can be guaranteed.

PAYMENT
Payment is due at the time of service unless otherwise arranged.

COSMETIC SERVICES
Services provided by Flourish Skin Therapy are cosmetic/esthetic services and are not a substitute for diagnosis, treatment, or care from a licensed medical professional.